It’s rare that I’m so happy with a product or service that I feel compelled to write a testimonial. However for Infinity Lifts, who retrofitted an elevator into our Federation-era house earlier this year, I can barely round up enough superlatives. After researching seemingly every lift company in Sydney, we simply kept coming back to Infinity. Apart from always being available to answer our endless questions, they clearly knew their product inside-out and were completely unfazed by our very specific brief (to fit a 3-level glass traction lift into a tight vertical space in our 1915 home). At every step of the process, from design to installation, we completely trusted their judgement and expertise. From our first contact with Dean who took our brief and designed the lift, through Brett and his team who meticulously and sympathetically installed it, to Kristie who looked after the compliance and paperwork, we were constantly amazed at how accommodating and patient they were with our every request. In short, the Infinity team provided something that is hard to find nowadays: good old-fashioned customer service. And as a bonus, the final cost of the lift was so reasonable that we wondered why we hadn’t done it sooner. Now, every time we use the lift, we feel lucky that we made the right decision.
Darling Point
My wife and myself decided rather than move from our 3 storied home we would install a lift inside our current home. After considerable research I decided on Infinity Lifts. I have spent 40 years in the Corporate world and I clearly could not have made a better choice. Extremely professional, an exceptional work ethic and receptive of our requests. The Infinity Lifts workforce met budgets and timelines and we are totally satisfied with our lift. I can highly recommend Infinity Lifts as it is a premier product and a premier company
Ken & Elizabeth
Balmain NSW
We have recently had a platform lift installed by the wonderful team at Infinity Lifts. The process from beginning to end was a joy to watch from our perspective. All the team were honest, hardworking and polite under some stressful situations. We would certainly recommend Infinity Lifts to anyone wanting a quality product and impeccable service. The lift has made our lives so much more comfortable - Thank you to Infinity Lifts
Cheero Point
We live in a 5-level house on a steep site on Middle Harbour, Sydney. It was early Monday morning and our elderly guests were visiting from interstate. Both have heart problems and taking the stairs is not a sustainable option. Without warning, the lift engine died! I rang Infinity Lifts as soon as we realised that our trouble-shooting procedures weren’t going to fix this problem! To our relief, Kristie was able to re-direct a Lift Technician to us within an hour. They were able to diagnose the problem, source a new engine, collect it and install it all within the day. We are so grateful to Infinity Lifts for understanding our predicament and taking a personal interest in our situation and helping promptly. Crisis averted … happy guests … and happy customers!
Middle Harbour, Sydney
Your staff and workmen were very professional, always keeping us informed, cleaning up after themselves. The lift progressed very well and with little disruption. Now that it is up and running I personally have found it very handy as I am now recovering from an operation which made it difficult for me to use my stairs.
Orchard Hills, NSW
The decision to engage Infinity Lifts after much research & deliberation has certainly become one of our best decisions. We have found Brett & Dean excellent people to deal with before and after installation and we have certainly had no operating problems.
Rex & Sally
Great culture is seldom spoken about when it comes to choosing a supplier. The decision to go with the folks at Infinity was easy and quickly determined. Aside from a quality product, their genuine desire to deliver a positive experience was obvious. From the outset, we valued very clear and prompt communication, friendly engagement from everyone at Infinity, and now we get to enjoy their quality workmanship. Nothing seemed to be too much trouble. These guys have built a great humble business with terrific culture that they are justifiably proud of.
Richard & Karen
To me Infinity Lifts are 3 things: reliable, quality and value. We have done a couple of projects together and I found them easy to work with. I had a positive customer experience and wouldn’t change anything.
Mark McKenzie
Knox Grammar Wahroonga
We want to express our appreciation to the Infinity Lift team for the installation of our new home lift. The Infinity Lift team provided us with so many options to suit to our own decor & personal touch. We had fun picking & choosing, the overall result is remarkable !!!!! A huge thank you to the guys at Infinity Lifts. The lift is a real showpiece, a touch of elegance !!!!!!!
Allan & Nicole
Werrington, NSW
To The Infinity Lifts Team,
I noticed one of your vans the other day which made me reflect on how much we appreciate our home lift and more so, the professional, patient and accurate your staff have been over the few years from our initial enquiry through to the installation, maintenance and advice.
Initially I had contacted a larger lift company to ask as few simple questions regarding installing a lift, I must admit I was given the short shrift and told to refer my architect to them. I did. Our architect did make that advised contact and also contacted Infinity Lifts. The difference in the replies warmed us to prefer Infinity Lifts for the job and Dean’s professional clarity confirmed that Infinity lifts would have the job.
Typically planning does take time and all through Dean was supportive and patient.
Dean organised us to visit the owners of another home to view their Infinity Lift. This is obviously a credit to the company’s client relationships.
During our build the Infinity team very much obliged working with our builder who had been involved in lift installations in previous jobs. The Infinity team promptly replied to the scant extra times needed both to the trade on site and our personal queries as we learnt to live with the lift, e.g. following a blackout.
Due to our experience we are happy to recommend Infinity Lifts.
Yours Sincerely and Thanks Yet Again,
Chrissie Jephcott

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